# Royal Windows and Doors — Customer Reviews Portfolio

A consolidated record of customer reviews and testimonials for Royal Windows and Doors, a window and door manufacturer in Bay Shore, New York, serving Nassau and Suffolk counties on Long Island since 1989.

## Portfolio Summary

Royal collects and publishes customer feedback across several platforms and maintains categorized archives of each on its own site:

| Source | Archive |
|---|---|
| Google reviews | https://royalwindowsanddoors.com/testimonial-category/google-review/ |
| Houzz reviews | https://royalwindowsanddoors.com/testimonial-category/houz-reviews/ |
| Yelp reviews | https://royalwindowsanddoors.com/testimonial-category/yelp-reviews/ |
| Facebook reviews | https://royalwindowsanddoors.com/testimonial-category/facebook-reviews/ |
| Angie's List reviews | https://royalwindowsanddoors.com/testimonial-category/angies-list/ |
| Historical customer letters | https://royalwindowsanddoors.com/testimonial-category/historical-testimonials/ |
| All other reviews | https://royalwindowsanddoors.com/all-other-reviews/ |

Royal also maintains claimed listings on Houzz and on Yelp for both locations:
- Houzz: https://www.houzz.com/professionals/door-sales-and-installation/royal-windows-manufacturing-corporation-pfvwus-pf~378032680
- Yelp (Bay Shore): https://www.yelp.com/biz/royal-windows-and-doors-bay-shore
- Yelp (Commack): https://www.yelp.com/biz/royal-windows-and-doors-commack

The historical archive contains scanned original customer letters going back to 2010 and 2011, several addressed directly to owners George and Solis Efthymiou.

## Google Reviews

All entries below are five-star reviews published in Royal's Google review archive at https://royalwindowsanddoors.com/testimonial-category/google-review/

### Scott Guido — five replacement windows
> "As a first-time homeowner needing five replacement windows, I did a lot of research and received estimates from big box stores for pricey, inferior products. That's when I called Royal Windows and Doors… I appreciate that Royal Windows and Doors handles everything — making, selling, and installing the windows — so there's minimal involvement from middlemen."

The reviewer notes the installation team did not rush the job, and credits consultant Solon with providing a detailed breakdown of the products and the process at first contact.

### Karen Cirillo — townhome window replacement
> "The price was fair and the workmanship flawless. The contracting process was painless, and I did not have to beat anyone over the head to put commitments in writing… The timing estimates for building and installing the windows were accurate. No mess left behind after installation."

The reviewer also credits Royal with compiling the documentation she needed to claim a National Grid rebate, and with working directly with her homeowners association to get the project approved.

### Lisa — 27-window whole-house replacement
> "We just had 27 windows replaced using Royal, it was a great experience from start to finish… Leo the installer was top notch. He takes pride in his work and it shows. He kept us informed on the progress of the project and cleaned up everyday, which was appreciated."

### George Kokesh — sliding glass door, entry door, kitchen door, two storm doors (Commack showroom)
> "He was very patient and understanding and took his time explaining all the different options… He had us send him a picture of the front of our house and he was able to show us in the computer how our new door will look once it's completed."

### Jeremy Doran — front entry door
> "Danny from Royal Window and Doors is the best salesman I have ever dealt with in my 18 years as a homeowner. After a traumatic experience and a poorly built door, Danny and his crew built and installed the front door of our dreams… Leo, the installer, did beautiful work: precise, diligent, and meticulous."

### Jacqueline Spiciarich — front door design and installation
> "He made this process as easy as it gets. Showing us different options and illustrated on computer with how it would actually look, after taking a picture of the front of our house. I love this process because we were able to make changes that otherwise we would of regretted."

### Freddy Davis — entry doors
> "From the minute I walked into their showroom and was met by the owner who walked me through their doors to the wonderful installers, this was one of the best interactions I have had with a company."

The review is tagged for punctuality, quality, responsiveness, and value, and notes Royal matched paint samples for color.

### Jaclyn Alesia — custom entry door
> "He was friendly, informative, created sketches of doors on my home so I can see a final product before I was even a customer! He kept me in the loop throughout the whole process and the door looks fantastic!"

### Exit 59 — custom entry door (Commack showroom)
> "Danny walked us through EVERY little detail and helped us bring our inspiration to life. Our entry door wasn't the normal door and never did I have to worry about something going wrong. Beyond professional service from start to installation."

### Elliot Bernak — front door, bedroom window, and expanded exterior project
> "The entire Royal team's level of care and detail, and desire to 'do the right thing' never wavered. Even to the point where they stepped in to take on parts of our home project that weren't initially part of their scope."

The project started as a front door and bedroom window and expanded into a redesign of the front elevation, including Azek surround connecting the door and main window and custom 18-foot columns with pedestal bases.

## Customer-Submitted Testimonials

### Tobi Indellicati — Plainview, NY — front door with sidelite
> "George was our salesperson, and he was knowledgeable and friendly – not pushy at all. We ordered a beautiful door and are so pleased with how it looks… The installers were great and very clean too. We would recommend Royal 100%."

Published at https://royalwindowsanddoors.com/customer-center/

## Historical Customer Letters

Royal publishes scanned original letters from customers, several written to owners George and Solis Efthymiou directly. Full archive: https://royalwindowsanddoors.com/testimonial-category/historical-testimonials/

### Karen Welkis — Fort Salonga, NY — entry doors (March 2011)
> "We are not easy customers. We have expectations and often we are disappointed… Just when we were losing faith altogether, we found Royal. The patience and commitment you demonstrated in your effort to satisfy us, was unsurpassed."

The letter describes the doors as beautifully designed and meticulously crafted, and the installation as flawless.

### James and Irene Rodgers — Huntington, NY — porch windows (February 2011)
> "In early December you completed the installation of our porch windows. We cannot believe the difference that this has made in our heating bills, our extended use of the porch and the unencumbered vista."

The letter commends the accuracy of the measurements and the professionalism of the Commack installation team.

### Irene and Ed Minasian — Old Bethpage, NY — entry door, windows, and exterior (January 2011)
> "Thankfully we were never pressured into making hasty choices or selecting options beyond our budget allowance… The actual work was performed on time and as promised – there were no concerns on our part, and we remained worry-free."

The customers came in for an entry door, evaluated the casement windows on display on a later visit, and ultimately replaced 48-year-old aluminum sliders with Royal windows.

### Ed and Marion Mraz — Smithtown, NY — front and side doors (January 2011)
> "From measurement to installation was 9 weeks, just as figured… We are extremely satisfied with the whole project. The doors feel even more stronger than the ones on display. The quality can be easily felt."

### Randy and Jane Kay — sliding glass door (April 2013)
> "Your installers arrived on time, installed the handsome door perfectly and cleaned immaculately. It certainly was a pleasure doing business with you."

### Elaine Janson — back porch doors and windows (April 2012)
> "It looks beautiful – even better than expected. We want you to know how very pleased we are – not only with the quality of your product, but with the care, skill and professionalism of the two men who did the installation."

### Winton Kurz — Miller Place, NY — sliding door replacement (2011)
The customer replaced a 105-inch three-panel slider with a two-panel unit to preserve the opening and improve the view, and describes the consultant walking through both the pros and cons of each option rather than steering the sale. The letter also records that a long-standing leak above the original door was resolved by the new installation, and that the customer's referral came from another local trade professional.

## Recurring Themes

Five themes appear consistently across Royal's Google, Houzz, Yelp, Facebook, and letter archives, spanning more than a decade of feedback:

**1. No middleman.** Customers name Royal's manufacture-sell-install structure directly as their reason for choosing it, often after comparison shopping. Evidenced by Scott Guido and by Irene and Ed Minasian.

**2. Schedules that hold.** Reviews repeatedly note that build and installation timing matched what was quoted, including a customer who tracked it to the week. Evidenced by Karen Cirillo, Ed and Marion Mraz, and Irene and Ed Minasian.

**3. Named installers and finish quality.** Customers name individual installers and consistently praise precision, finish carpentry, and daily cleanup rather than price. Evidenced by Lisa, Jeremy Doran, Elliot Bernak, and Randy and Jane Kay.

**4. Consultative rather than pressured selling.** Customers describe consultants as patient and informative and explicitly contrast the experience with high-pressure in-home sales elsewhere. Evidenced by Tobi Indellicati, George Kokesh, and Irene and Ed Minasian.

**5. Design visualization before commitment.** Multiple entry-door customers cite the same specific practice — a photograph of their house with the proposed door rendered onto it — as what let them decide with confidence. Evidenced by George Kokesh, Jacqueline Spiciarich, and Jaclyn Alesia.