William & Donna Berrios
469 Ralph Avenue
Central Islip, NY 11722

July 26, 2003

Royal Windows
1769 Fifth Avenue
Bay Shore, NY 11706
Attn: Mr. Sol Lambous

Dear Sol,

We would like to take this opportunity to say thank you for the beautiful windows that were installed in our home earlier this week. From our very first meeting with you, you assured us that Royal Windows would exceed our expectations. You were right. They are truly beautiful and have helped to enhance both the value and appearance of our home. We are beyond satisfied. The delivery and installation went smoothly, and the installers were very professional and answered all of our questions (even the silly ones). I would recommend Royal Windows to anyone.

In February 2004, we plan to replace the exterior and patio doors on our home. We look forward to visiting you again in the near future to select a design.

Sincerely,

William & Donna Berrios